Fillable Adult Social Care Vision Statement (Bexley London Borough Council)

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Adult Social Care Vision Statement (Bexley London Borough Council)

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Adult Social Care Vision Statement
Guiding Principles - an easy read guide
Listening to you, working for you www.bexley.gov.uk
Page 2 of 9
What this document is for
This document is about adult social care in Bexley
and how we will work with you and your carer.
It tells you about:
• our promise to help you to be as independent
as you can
• the ways we can help to keep you safe from abuse
• how we will work with our partners and providers
to plan the right services
• how we will help everyone to be healthy
• how we will make sure your dignity, rights and
choices are respected.
Some people might find some of the words in this
document dicult to understand.
On the last page there is a list of words
and what they mean.
If a word is in the list it is highlighted in bold.
Page 3 of 9
Our guiding principles
Information to help you make decisions
and plans for the future
You will be able to get information about:
• how you can be healthy and independent
• how to get help if you need it
• what support is available in your area so that you
can make your own choices
• what to do if you think someone or something
is not safe. This is called safeguarding.
We will:
• make sure information is up to date and correct
• make sure information is available to everyone.
Making sure care and support works well
and stops problems from getting worse
Together, we will:
• do everything we can to try and stop problems
from getting worse
• find out what you can do for yourself
• find out if other people like your family or friends
can help to support you
• find out if there are any other services
that might be able to help you.
Page 4 of 9
Your care and support needs
You and your carer will:
• be able to ask the council to check what care and
support you may need
• be part of any talks or meetings about your care
and support needs
• have the chance to say what you think and
what you would like to happen
• be told if you are able to get support
• be told if the council can pay some or all of the
cost of your support
• be able to choose and manage your own care
and support with a personal budget.
We will:
• explain what an assessment is and what happens
when you have one
• tell you where you can get advice or an advocate
to help you
• explain the result of your assessment
• agree what support we can oer you
and your carer
• help you choose what kind of support will be best
for you. We will do this even if you are paying for it
• help you to manage your personal budget if you
get one. You might choose to manage it yourself
with a direct payment
• make sure your needs are reviewed at least once a
year if you get services.
Page 5 of 9
Your independence
You will:
• be able to make your own choices and decisions
where possible
• be encouraged to live a healthy and active life to
help you stay independent
• be encouraged to do as much as you can for
yourself to help reach your goals
• be encouraged to use other ways of getting
support that might be available to you.
People like your family or others in the community
might be able to help.
We will:
• respect you as an individual
• respect your right to make decisions
about your own life. This includes taking risks if you
want so that you can get on with living your life
• help you to be as independent as possible so you
can do things for yourself
• make sure the care and support you get is right
for you and your needs
• make sure you get the support you need before
things get too dicult for you
• check that local services are working to help you
be healthy and independent
• make sure you are always involved when we are
planning or reviewing your care and support.
Page 6 of 9
Your safety and dignity
We will:
• always respect your privacy and dignity
• support your right to live without any type of abuse
• think about what is best for you in
everything we do
• make sure every organisation we work with
is giving you the best care they can
• make sure that sta have proper training and are
giving you the best care possible
• make sure everyone knows what safeguarding is
and what to do if they are worried.
You should:
• always ask for help if you are worried about abuse
to you or someone else
• contact us if you are worried about the care you or
someone else is getting
• contact the police if you think someone has
committed a crime.
Page 7 of 9
If you have contacted us about your safety
or someone else’s safety
We will:
• respond quickly to any safeguarding concerns
• involve you if we can when we agree how to take
things forward
• always investigate abuse and neglect even if we
are not sure it is true
• give help and support to help end the abuse or
neglect
• work with you or the other person to stop it
happening again
• listen to your views and keep you informed on
what is happening
• not share any information with others without the
permission from the person being abused.
The only times we can do this are:
when other people may be at risk
the person cannot make their own decisions.
Page 8 of 9
The council has rules about who can have
a personal budget.
A personal budget is a set amount of money
to pay for your eligible care and support needs.
You will be given a personal budget if the council
agrees to pay for some or all of these costs.
You can:
• have it as a direct payment so you can choose
and pay for your own support
• let the council arrange and pay for support for
you (you still get to choose)
• ask another person or organisation
to manage it for you.
assessment
a meeting or form to find out all about you
and your needs.
safeguarding
this means protecting everyone’s right to be safe
and stopping abuse.
Organisations that work with people who might be
at risk must have plans to help keep them safe.
advocate
a person who will support you to make decisions
that are important to you.
what does it mean?
Dicult words
This booklet was created by Working with
Words and the people who use the services
at Carlton Centre.
The images used in this booklet include
material from Photosymbols.
They cannot be used anywhere else without
permission from Photosymbols Ltd 2014.
www.photosymbols.com
If you would like the information in this leaflet in a dierent format,
please call 020 8303 7777 and ask for Communications/Graphics.
The reference to quote is 605599/9.14
Listening to you, working for you www.bexley.gov.uk
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Adult Social Care Vision Statement (Bexley London Borough Council)

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Completed 11 January 2021

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