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Administrative Master Syllabus (Wharton County Junior College)

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Prepared by:
Department Head:
Division Chair:
Dean/VPI:
Approved by CIR:
REV November 2018
Page 1 of 3
Administrative Master Syllabus
Administrative Master Syllabus
Purpose: It is the intention of this Administrative Master Syllabus to provide a general description of the course, outline
the required elements of the course and to lay the foundation for course assessment for the improvement of student
learning, as specified by the faculty of Wharton County Junior College, regardless of who teaches the course, the
timeframe by which it is instructed, or the instructional method by which the course is delivered. It is not intended to
restrict the manner by which an individual faculty member teaches the course but to be an administrative tool to aid in the
improvement of instruction.
Course Title:
Automotive Management
Course Prefix & Number:
AUMT 2301
Division & Department:
Vocational Science: Automotive Technology
Course Type
☐
Academic General Education Course (from ACGM, but not WCJC Core)
☐
Academic WCJC Core Course
☒
WECM Course
☐
This course is a Special Topics or Unique Needs Course.
Semester Credit Hours (SCH): Lecture Hours: Lab/Other Hours 3
:
3
:
0
Equated Pay Hours: 3
List Lab/
Other Hours
Catalog Course Description:
Study of human and customer relations, and customer satisfaction
in the automotive service industry. Emphasis on management and building relationships
between the service department and the customer.
Lab Hours
Clinical Hours
Pre-Requisites:
Certificate in Automotive Technology and must be TSI Satisfied
Practicum Hours
Co-Requisites:
Other (List)
Timothy Guin
Digitally signed by Timothy Guin
DN: cn=Timothy Guin, o=Division Chair, ou=VOCS, email=guint@wcjc.edu, c=US
Date: 2019.05.30 13:27:40 -05'00'
05/30/2019
Leigh Ann collins
Digitally signed by Leigh Ann collins
DN: cn=Leigh Ann collins, o=WCJC, ou=VPI, email=lacollins@wcjc.edu, c=US
Date: 2019.08.08 17:08:49 -05'00'
8-8-19
Tracy Emmons
Digitally signed by Tracy Emmons
DN: cn=Tracy Emmons, o=Wharton County Junior College, ou=Instructional Assessment,
email=emmonst@wcjc.edu, c=US
Date: 2019.05.21 14:10:05 -05'00'
02.21.19
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REV November 2018
Page 2 of 3
Administrative Master Syllabus
I. Topical Outline: Each offering of this course must include the following topics (be sure to include information
regarding lab, practicum, and clinical or other non-lecture instruction).
Service Manager and the Business structure
Ownership, Types of Facilities
Induction and Personnel Development
Basic Business Practice
Accounting Process and Financial Statements
Customer satisfaction
Customer relationship
II. Course Learning Outcomes
Learning Outcomes – Upon successful
completion of this course, students will:
Methods of Assessment
1. Explain current management practices.
2. Describe customer relation techniques.
3. Explain the importance of customer
satisfaction in the automotive industry.
1. Quizzes and assignments. A final exam will
be given.
2. Quizzes and assignments. A final exam will
be given.
3. Quizzes and assignments. A final exam will
be given.
III. Required text(s), optional text(s) and/or materials to be supplied by the student:
The Service Consultant Working in an Automotive Facility by Ronald A. Garner & C. William Garner 2nd Edition ISBN
13:978-1-133-61235-3 or latest edition
IV. Suggested Course Maximum:
24
V. List any specific or physical requirements beyond a typical classroom required to teach the course.
None
VI. Course Requirements/Grading System: Describe any course specific requirements such as research papers or
reading assignments and the generalized grading format for the course.
REV November 2018
Page 3 of 3
Administrative Master Syllabus
90%to 100% = A
80%to 89% = B
70%to79% = C
60%to 69% = D
Below60% = F
Quizzes, (exams) will be given. Quizzes, (exams), will count 90% of the letter grade. At the end of the course a final
exam will be given that will count 10% of the letter grade.
VII. Curriculum Checklist:
☐
Academic General Education Course (from ACGM, but not in WCJC Core)
• No additional documentation needed
☐
Academic WCJC Core Course. Attach the Core Curriculum Review Forms
☐
Critical Thinking
☐ Communication
☐ Empirical & Quantitative Skills
☐ Teamwork
☐ Social Responsibility
☐ Personal Responsibility
☒
WECM Course
• If needed, revise the Program SCANS Matrix and Competencies Checklist
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Completed 8 October 2020

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