Version: 3/20/2019 2
Additional Course Information
Topical Outline: Each offering of this course must include the following topics (be sure to include information regarding lab,
practicum, and clinical or other non-lecture instruction).
I. Preparing for your employment
II. Scheduling appointments and receiving visitors
III. Making travel arrangements
IV. Planning meetings and conferences
V. Building communication skills
VI. Dress code
VII. Body language
VIII. Processing mail
IX. Records management including ARMA filing rules
X. Preparing to meet the challenges
XI. Job shadowing
Course Learning Outcomes:
Learning Outcomes – Upon successful completion of this course, students will:
1. Demonstrate skills for seeking and securing employment;
2. Apply problem solving techniques; identify attitudes and values that contribute to career success;
3. Demonstrate how to work effectively as part of a team;
4. Exhibit business etiquette; and identify professional attire.
Methods of Assessment:
Textbook and lecture tests
Daily work
Office worker interview memo
Interview critique memo
Final exam
Required text(s), optional text(s) and/or materials to be supplied by the student:
Required: the most recent edition of The Administrative Professional by Cengage
Suggested Course Maximum:
20
List any specific or physical requirements beyond a typical classroom required to teach the
course.
At least 20 student workstations with computers with the latest version of Microsoft Office, HP LaserJet printer, and
access to the internet.
Course Requirements/Grading System: Describe any course specific requirements such as research papers or
reading assignments and the generalized grading format for the course.
20% Unit tests
