Fillable Administrative Master Syllabus (Wharton County Junior College)

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Administrative Master Syllabus (Wharton County Junior College)

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Version: 3/20/2019 1
Administrative Master Syllabus
Course Information
Course Title
Network Troubleshooting & Support
Course Prefix, Num. and Title
ITNW 2335 - Network Troubleshooting & Support
Division
Technology & Business
Department
Computer Science
Course Type
WECM Course
Course Catalog Description
Troubleshoot and support networks with emphasis on solving real world problems in
a hands-on environment. Topics include troubleshooting and research techniques,
available resources, and network management hard/software.
Pre-Requisites
ITNW 1316 or ITNW 2305, ITNW 1345, and completion of 30 credit hours in degree
Co-Requisites
None
Semester Credit Hours
Total Semester Credit Hours (SCH): Lecture Hours:
Lab/Other Hours
3:2:2
Equated Pay Hours
3
Lab/Other Hours Breakdown: Lab Hours
2
Lab/Other Hours Breakdown: Clinical Hours
0
Lab/Other Hours Breakdown: Practicum Hours
0
Other Hours Breakdown
0
Approval Signatures
Title
Signature Date
Prepared by:
Department Head:
Division Chair:
Dean/VPI:
Approved by CIR:
Stephen Lyford
Digitally signed by Stephen Lyford
Date: 2020.06.04 19:48:38 -05'00'
Stephen Lyford
Digitally signed by Stephen Lyford
Date: 2020.06.04 19:48:54 -05'00'
David Kucera
Digitally signed by David Kucera
DN: cn=David Kucera, o=Wharton County Junior College, ou=Division of
Technology and Business, email=davidk@wcjc.edu, c=US
Date: 2020.06.08 10:14:04 -05'00'
Paul J. Quinn
Digitally signed by Paul J. Quinn
Date: 2020.06.10 08:17:50 -05'00'
Paul J. Quinn
Digitally signed by Paul J. Quinn
Date: 2020.06.10 08:18:13 -05'00'
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Version: 3/20/2019 2
Additional Course Information
Topical Outline: Each offering of this course must include the following topics (be sure to include information regarding lab,
practicum, and clinical or other non-lecture instruction).
Installation & Configuration of:
• Windows Server OS
• Windows Client OS
• OS patches
• DNS
• Simple network (including IP addressing scheme)
• Active Directory
• Backup Software
• IT Help Desk System
• Email Server
• Unix or Linux Server
• Web Server
• Customer Database
• Client system images
• Server management software
Creation of documentation for:
• System setup
• Network setup
• End User Policy Manual
• Disaster Recovery Plan
• IT Help Desk System
The course will also include:
• Securing servers and clients
• Project management
• Advanced Troubleshooting Procedures
Instructional Methods:
• Minimal Lecture
• Weekly Group and Hands-on Lab Assignments
• Individual Final Report
Course Learning Outcomes:
Learning Outcomes – Upon successful completion of this course, students will:
• Utilize research tools to assist in network support
• Create or revise documentation of network physical layouts, software installations, licensing, and network
operation logs
• Demonstrate capability to identify and resolve network problems.
Version: 3/20/2019 3
Methods of Assessment:
Individual Projects
Group Projects
Lab Assignments
Test and Quizzes
Final Exam
Required text(s), optional text(s) and/or materials to be supplied by the student:
None
Suggested Course Maximum:
18
List any specific or physical requirements beyond a typical classroom required to teach the
course.
• 2 Standalone Server for each group
Standalone Server contain:
Current Windows Server Operating System
8 GB o f RAM
250GB Hard Drive
Dual Core 2.6Ghz Processor
• 2 Standalone PC for each group
Standalone PC contain:
Current Windows Client Operating System
Current Linux Server Operating System
4Gb of RAM
250Gb Hard Drive
Dual Core Processor
• Network switch
• Current Microsoft Office software licensed for each student
• Data Projector
Course Requirements/Grading System: Describe any course specific requirements such as research papers or
reading assignments and the generalized grading format for the course.
10% - Attendance and Participation
40% - Lab Assignments (including Team Rating Grade)
50% - Final Report
100 -90 = A
89 - 80 = B
79 - 70 = C
69 - 60 = D
and below = F
Curriculum Checklist:
☐Administrative General Education Course (from ACGM, but not in WCJC Core) – No additional documents
needed.
☐Administrative WCJC Core Course. Attach the Core Curriculum Review Forms
Version: 3/20/2019 4
☐Critical Thinking
☐Communication
☐Empirical & Quantitative Skills
☐Teamwork
☐Social Responsibility
☐Personal Responsibility
☒WECM Course -If needed, revise the Program SCANS Matrix and Competencies Checklist
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Administrative Master Syllabus (Wharton County Junior College)

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Completed 8 October 2020

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