Version: 3/20/2019 2
Additional Course Information
Topical Outline: Each offering of this course must include the following topics (be sure to include information regarding lab,
practicum, and clinical or other non-lecture instruction).
3T
I. Work Ethics
II. Interpersonal skills and working relationships
III. Research skills
IV. Time management and scheduling
V. Budgets
VI. Frauds
VII. Office support functions
VIII. Ergonomics
IX. Workplace skills
X. Organization
XI. Coping with stress
XII. Technology
XIII. Telephones
XIV. Financial transactions and bank reconciliations
XV. Petty cash
XVI. Presentations
Course Learning Outcomes:
Learning Outcomes – Upon successful completion of this course, students will:
1. Develop time management techniques;
2. Demonstrate communications skills; and
3. Identify the basic skills of an office professional.
Methods of Assessment:
Unit tests
Daily work
Project
Final Exam
Required text(s), optional text(s) and/or materials to be supplied by the student:
Required: the most recent edition of The Administrative Professional by Cengage.
Suggested Course Maximum:
35
List any specific or physical requirements beyond a typical classroom required to teach the
course.
None
