Post Office Box 84075 * Columbus, GA. 31993
Phone (800) 433-3036 * Fax (866) 849-2970
groupclaimfiling@aflac.com
ACCIDENT CLAIM FORM INSTRUCTIONS
To avoid delays in processing of your claim form, complete each section attaching documentation below
when it applies.
Supporting Documentation Needed
Itemized bill if there was a hospital stay (UB04 from the hospital or medical facility)
Chart Note to include admission and discharge paperwork if there was a hospital stay
Itemized bill from physician’s office (HCFA 1500 from treating physician’s office)
Surgical Report if accident involved surgery
Ambulance bill if emergency transport was required
Appliance receipt if crutches, wheelchair or other medical equipment was required
Follow Up Visit-receipts for follow up visits or physical therapy with dates and charges if applicable
Xray/Diagnostic Tests-receipts with dates and charges if applicable
Accident Report-if applicable (ex: police report)
Benefit Assignment-Benefits are payable to the policy holder unless written authorization is
received from you or your healthcare provider to assign benefits to the provider. If you choose to
assign benefits, attach a signed and written request.
Email form to groupclaimfiling@aflac.com or fax to 1.866.849.2970.
Post Office Box 84075 *Columbus.GA.31993
Phone (800) 433-3036
*
Fax
(866) 849-2970
groupclaimfiling@aflac.com
ACCIDENT CLAIM FORM
AUTHORIZATION
Several states require that the following statement appear on claim forms. Any person who knowingly and with
intent to defraud
any insurance company,
files a statement
of claim
containing any materially false,
incomplete or misleading information, is guilty of crime.
I
hereby certify
that
the answers I have made
to
the foregoing questions are
both
complete and
true to the
best of my knowledge and belief. I have read the
fraud
notice included in this form.
Policyholder's Signature: Date:
Patient's
Signature: Date:
POLICYHOLDER/PATIENT INFORMATION
*By providing your email address above, you consent to the use of electronic transactions in connection with your CAIC policies,
contracts, and/or account to the extent available and permitted by law (which may include, but not limited to: invoices, claim
correspondence, contracts, surveys, and other materials that CAIC is, or may be legally required to deliver to you). Additionally, by providing
your email address you consent to being contacted or processing transactions by automated machines regarding your CAIC policies.
Date of injury
Describe how the injury occurred:
Was
this injury caused by an incident
that occurred while performing the duties of his/her employment?
Has a Worker's Compensation claim been filed?
if yes, status of the claim: Approved Pending Denied
Was the patient injured in a motor vehicle accident?
(If yes, please submit the Police Report.)
Yes No
Yes No
Was death a result of this injury?
Yes No
(If yes, please submit the certified death certificate and the Life-Beneficiary's Statement.)
Yes No
1
EMPLOYER’S NAME POLICYHOLDER’S EMAIL ADDRESS
2
POLICYHOLDER’S NAME POLICY NO. SOCIAL SECURITY NO. DATE OF BIRTH GENDER
3
POLICYHOLDER’S ADDRESS STREET CITY STATE ZIP CODE
4
PATIENT’S NAME (PERSON WHO IS SICK OR INJURED) DATE OF BIRTH GENDER
POLICYHOLDER’S TELEPHONE NO.
5
CHECK BOX IF THIS IS A PERMANENT ADDRESS CHANGE
RELATIONSHIP TO POLICYHOLDER
Self
Spouse
Domestic Partner
Dependent
Other
Discharge Date:
Admission date:
Hospital name:
City:
State:
Was the patient transported by an ambulance as a result of this injury? Yes No (If yes, please submit the
ambulance bill.)
If any of the following were the result of your injury, please provide medical records or physician’s office notes:
Coma
Paralysis
Degree of Burn
Injury to the Eye
Laceration (including length and method of repair)
Dislocation (X-ray reports of major diagnostic exam
reports are needed)
Concussion (Major diagnostic exam reports are needed)
Fractures (X-ray repots on major diagnostic exam
reports are needed)
Was an aid in locomotion (mobility) prescribed as a result of this injury? (ie: Crutches, Wheelchairs, Leg
Braces, Walking Boots, Back Braces, Walkers, Cervical Collars) Yes No
(If yes, please submit documentation from the prescribing provider.)
Your policy covers the following surgeries:**
Open Reduction, Internal Fixation (Fractures of
Dislocations)
Knee Cartilage Repair
Open Abdominal/Thoracic Surgery
Ruptured Disc Repair
Tendon or Ligament Repair
Eye Surgery
o Were any of these surgical procedures performed as a result of this injury? Yes No
(If yes, please submit a copy of the operative report.)
Provide all dates of treatment related to injury on the lines below. (Please submit supporting medical documentation
for each visit indicated below.)
Initial date of treatment:
Follow up visits:
Physical therapy:
**See policy for time limit provisions.
Was the patient confined to the hospital as a result of this injury? Yes No
(If yes, please submit the certified death certificate and theLife-Beneficiary’s Statement.)
Was a major diagnostic exam (ie: CT Scan, MRI, MRA, EEG) performed as a result of this condition?
Yes
No (If yes, please submit a copy of the exam report of billing.)
Primary Certificate Holder Name:
SSN(optional):
Date of Birth:
Certificate Number(s):
Address:
City:
State:
Zip:
Date of Birth:
Relationship to Primary Certificate Holder:
Self
Spouse Domestic Partner
Dependent
I.
Authorization:
For the purpose of evaluating my eligibility for insurance and for benefits under an existing certificate, including checking
for and resolving any issues that may
arise regarding incomplete or incorrect information on my application for coverage
and/or claim form, I hereby authorize the disclosure of the following
information(defined below) about me and, if
applicable, my dependents, from the sources listed below to Continental American Insurance Company (CAIC), or
any
person or entity acting on its part, to include American Family Life Assurance Company of Columbus and American
Family Life Assurance Company of New
York (collectively, “Aflac).
II.
Disclosure of Health Information:
Health information may be disclosed by any health care provider, health plan (including CAIC or Aflac, with respect to other
CAIC or Aflac coverages) or health care
clearinghouse that has any records or knowledge about me. Health care provider
includes, but is not limited to, any licensed physician, medical or nurse practitioner,
nurse, pharmacist, osteopath,
psychologist, physical or occupational therapist, chiropractor, dentist, audiologist or speech pathologist, podiatrist, hospital,
medical
clinic or laboratory, pharmacy, rehabilitation facility, nursing home or extended care facility, prescription drug
database or pharmacy benefit manager, or ambulance
or other medical transport service. Health information may also be
disclosed by any insurance company or the Medical Information Bureau (MIB). Health
information includes my entire
medical record, but does not include psychotherapy notes. Some information obtained may not be protected by certain
federal
regulations governing the privacy of health information, but the information is protected by state privacy laws and
other applicable laws. CAIC will not disclose the
information unless permitted or required by those laws.
III.
Rights and Expiration:
I understand that I may revoke this authorization at any time, except to the extent that CAIC or Aflac has taken action in
reliance on this authorization. If I revoke
this authorization, CAIC may not be able to evaluate my application for coverage
and/or claim. To revoke this authorization, I must provide a written and signed
revocation to CAIC at the address or fax
number above. Unless otherwise revoked, this authorization shall remain in effect for two (2) years from the date signed
or upon my death, whichever occurs first. I agree that a copy of this authorization is as valid as the original and that I or an
authorized representative may request
a copy of this authorization.
IV.
Notice:
I understand that CAIC is not conditioning payment, enrollment, or eligibility for benefits on whether I sign this
authorization. I understand that if the
information disclosed is protected health information relating to a health plan and the
person or entity receiving the information is a not a health care provider
or health plan covered by federal privacy
regulations, the information disclosed may be re-disclosed by such person or entity and will likely no longer be
protected
by the federal privacy regulations.
If records are on an adult dependent, (e.g. spouse, child over 18), the dependent must sign this form
If records are on a minor child the natural parent or legal guardian must sign on their behalf.
Signature of Individual Subject to Disclosure Date Signed
Legal Representative’s Printed Name
Legal
Representative’s Signature Legal Relationship Date
Legal Relationship would include, but is not limited to, Legal Guardian, Estate Administrator, Power of Attorney, etc.
Send to:
Continental American Insurance Company
Post Office Box 84075
Columbus, GA 31993
Phone: (800) 433-3036
Fax: (866) 849-2970
Email: groupclaimfiling@aflac.com
AGC06106_2016
AUTHORIZATION TO OBTAIN INFORMATION
Other _____________________
Send to: Continental American Insurance Company Phone: (800) 433-3036 Fax (866) 849-2970
Post Office Box 84075
Email: groupclaimfiling@aflac.com
Columbus, Georgia 31993
Authorization Agreement for Direct Deposit
I would like to: Start Stop Change direct deposit of my claim payment(s).
Account Type:
Checking Savings
**** Please provide a blank voided check or
direct deposit form from your financial
institution. Incomplete or inaccurate
information will not be processed.
9-Digit Routing Number: Account Number:
Name of Financial Institution:
Address: City:
State: Zip: Phone:
I authorize Continental American Insurance Company (CAIC) to initiate credit entries, and, if errors occur, I authorize
the correction of entries to my account as indicated. This authorization remains effective and in full force until
CAIC receives written notification from me of its termination in such time and in such manner to afford CAIC a
reasonable opportunity to act on it. Please notify CAIC immediately if your financial institution information has
changed by sending notification to the address indicated above. Should you have any questions, please contact us at
1-800-433-3036.
Policy/Certificate Holder’s Name (Print):
Address: City/State/Zip:
Phone #: E-mail Address:
Employer Name or Group #: Certificate #:
***By providing your e-mail address above, you consent to the use of electronic transactions in connection with your CAIC policies, contracts, and/or
accounts to the extent available and permitted by law (which may include, but not limited to: invoices, claim correspondence, contracts, surveys, and
other materials that CAIC is, or may be, legally required to deliver to you)
Note: Forms received without signature will not be processed. Electronic signatures not accepted.
Policy/Certificate Holder Signature (Required) Date Signed:
Continental American Insurance Company (CAIC), a proud member of the Aflac family of insurers, is a wholly-owned subsidiary of Aflac Incorporated and underwrites group coverage. Aflac is
not licensed to
solicit business in New York, Guam, Puerto Rico, or the Virgin Islands. For groups sitused in California, coverage is underwritten by Continental American Life Insurance
Company. For groups sitused in New York,
coverage is underwritten by American Family Life Assurance Company of New York.
Continental American Insurance Company 1600 Williams St Columbia, South Carolina 29201 1-800-433-3036 toll-free 1-866-849-2970 fax
EFT Form 2016
Electronic Funds Transaction Authorization
FRAUD WARNING NOTICES
For use with Claim Forms
PLEASE READ THE FRAUD WARNING NOTICE FOR YOUR STATE
ALASKA:
A person who knowingly and with intent to
injury,
defraud or deceive an insurance company files a
claim
containing false, incomplete, or misleading
information may be
prosecuted under state law.
IDAHO:
Any person who knowingly, and with intent to
defraud
or deceive any insurance company, files a
statement of claim
containing any false, incomplete, or
misleading information is
guilty of a felony.
ARIZONA:
For your protection Arizona law requires
the
following statement to appear on this form. Any
person who
knowingly presents a false or fraudulent
claim for payment of a
loss is subject to criminal and
civil penalties.
INDIANA:
A person who knowingly and with intent to
defraud
an insurer files a statement of claim containing
Any false,
incomplete, or misleading information
commits a felony.
ARKANSAS:
Any person who knowingly presents a
false or
fraudulent claim for payment of a loss or benefit
or knowingly
presents false information in an application for insurance is
guilty of a crime and may be
subject to fines and confinement
in prison.
KENTUCKY:
Any person who knowingly and with intent to
defraud any insurance company or other person files a
statement of claim containing any materially false information
or conceals, for the purpose of misleading, information
concerning any fact material thereto commits a fraudulent
insurance act, which is a crime.
CALIFORNIA:
For your protection California law
requires the
following to appear on this form:
Any person who knowingly presents a false or
fraudulent claim
for the payment of a loss is guilty of a
crime and may be subject
to fines and confinement in
state prison.
LOUISIANA:
Any person who knowingly presents a
false or
fraudulent claim for payment of a loss or benefit
or knowingly
presents false information in an application
for insurance is
guilty of a crime and may be subject to
fines and confinement
in prison.
COLORADO:
It is unlawful to knowingly provide false,
incomplete, or misleading facts or information to an
insurance
company for the purpose of defrauding or
attempting to
defraud the company. Penalties may
include imprisonment,
fines, denial of insurance and civil damages. Any insurance
company or agent of an insurance company who knowingly
provides false,
incomplete, or misleading facts or information
to a
policyholder or claimant for the purpose of defrauding
or
attempting to defraud the policyholder or claimant
with regard
to a settlement or award payable from
insurance proceeds
shall be reported to the Colorado
division of insurance within
the department of regulatory agencies.
MAINE:
It is a crime to knowingly provide false,
incomplete or
misleading information to an insurance
company for the
purpose of defrauding the company.
Penalties may include
imprisonment, fines or a denial of
insurance benefits.
MARYLAND:
Any person who knowingly and willfully
presents
a false or fraudulent claim for payment of a loss
or benefit or
who knowingly and willfully presents false
information in an
application for insurance is guilty of a
crime and may be
subject to fines and confinement in
prison.
DELAWARE:
Any person who knowingly, and with intent to
injure, defraud or deceive any insurer, files a statement of
claim containing any false, incomplete or misleading
information is guilty of a felony.
MINNESOTA:
A person who files a claim with intent to defraud
or helps commit a fraud against an insurer is guilt of a crime.
DISTRICT OF COLUMBIA: WARNING:
It is a crime to provide
false or misleading information to an insurer for
the purpose of
defrauding the insurer or any other
person. Penalties include
imprisonment and/or fines. In
addition, an insurer may deny
insurance benefits if false
information materially related to a
claim was provided
by the applicant.
NEW HAMPSHIRE:
Any person who, with a purpose to injure,
defraud, or deceive any insurance company, files a
statement
of claim containing any false, incomplete, or misleading
information is subject to prosecution and punishment for
insurance fraud, as provided in RSA 638:20.
FLORIDA:
Any person who knowingly and with intent
to injure,
defraud, or deceive any insurer files a
statement of claim or an
application containing any
false, incomplete, or misleading
information is guilty of
a felony of the third degree.
NEW JERSEY:
Any person who knowingly files a statement of
claim containing any false or misleading
information is subject
to criminal and civil penalties.
FRAUD WARNING NOTICES (CONT.)
For use with Claim Forms
PLEASE READ THE FRAUD WARNING NOTICE FOR YOUR STATE
NEW MEXICO:
Any person who knowingly presents a
false or
fraudulent claim for payment of a loss or benefit or
knowingly
presents false information in an application for
insurance is
guilty of a crime and may be subject to civil
fines and criminal
penalties.
TENNESSEE:
It is a crime to knowingly provide false,
incomplete or misleading information to an insurance
company
for the purpose of defrauding the company.
Penalties include
imprisonment, fines and denial of
insurance benefits.
NEW YORK:
Any person who knowingly and with
intent to
defraud any insurance company or other person
files an
application for insurance or statement of claim
containing any
materially false information, or conceals
for the purpose of
misleading, information concerning
any fact material
thereto, commits a fraudulent insurance
act, which is a crime,
and shall also be subject to a civil
penalty not to exceed five
thousand dollars and the stated
value of the claim for each
such violation.
TEXAS:
Any person who knowingly presents a false or
fraudulent claim for the payment of a loss is guilty of a crime
and may be subject to fines and confinement in
state prison.
OHIO:
Any person who, with intent to defraud or knowing
that
he is facilitating a fraud against an insurer, submits an
application or files a claim containing a false or deceptive
statement is guilty of insurance fraud.
VIRGINIA
: It is a crime to knowingly provide false,
incomplete
or misleading information to an insurance
company for the
purpose of defrauding the company.
Penalties include
imprisonment, fines and denial of
insurance benefits.
OKLAHOMA: WARNING: Any person who knowingly, and with
intent to injure, defraud or deceive any insurer, makes any claim
for the proceeds of an insurance policy containing any false,
incomplete or misleading information
is guilty of a felony.
WASHINGTON:
It is a crime to knowingly provide false,
incomplete, or misleading information to an insurance
company for the purpose of defrauding the company.
Penalties include imprisonment, fines, and denial of insurance
benefits.
OREGON:
Any person who, with intent to defraud or
knowing
that he is facilitating a fraud against an insurer, submits an
application or files a claim containing a false or
deceptive
statement may be guilty of insurance fraud.
RHODE ISLAND and WEST VIRGINIA:
Any person who
knowingly presents a false or fraudulent claim for payment
of
a loss or benefit or knowingly presents false information
in an
application for insurance is guilty of a
crime and may
be
subject to fines and confinement in prison.
PENNSYLVANIA
: Any person who knowingly and with intent to
defraud any insurance company or other person
files an
application for insurance or statement of claim
containing any
materially false information or conceals for
the purpose of
misleading, information concerning any fact
material thereto
commits a fraudulent insurance act, which
is a crime and
subjects such person to criminal and civil
penalties.
ALL OTHER STATES:
Any person who knowingly and with
intent to defraud any insurance company or other person
files an application for insurance or statement of claim
containing any materially false information or conceals for
the
purpose of misleading, information concerning any fact
material thereto commits a fraudulent insurance act, which
is
a crime and subjects such person to criminal and civil
penalties.
PUERTO RICO:
Any person who knowingly and with the
intention of defrauding presents false information in an
insurance application, or presents, helps, or causes the
presentation of a fraudulent claim for the payment of a
loss
or any other benefit, or presents more than one claim
for the
same damage or loss, shall incur a felony and,
upon
conviction, shall be sanctioned for each violation with
the
penalty of a fine of not less than five thousand dollars ($5,000)
and not more than ten thousand dollars ($10,000), or a fixed
term of imprisonment for three (3)
years, or both penalties.
Should aggravating circumstances
are present, the penalty thus
established may be increased
to a maximum of five (5) years, if
extenuating circumstances are present, it may be reduced to a
minimum of two (2) years.