Stay Aware. Stay Safe. Stay #HornetStrong.
This guide will be updated as we monitor data and information related to the COVID-19 pandemic.
We will continue to keep the campus family and ASU stakeholders informed as developments occur.
Accessing ASU Student Resources & Services
At ASU, we understand that a critical part of college life occurs outside of the classroom,
and we want to protect the health and safety of students, faculty and staff during these
interactions as well. Students visit many ofces on a daily basis to participate in activities
and receive services. The following protocols will be in place for ofces such as Financial
Aid, Student Accounts, Registrar’s Ofce, Admissions, Academic Labs, Academic
Advising, ACES, Career Services, Diversity and International Affairs, etc.
››› Whenever possible, meetings between students and staff and
meetings among staff members should occur virtually.
n Please contact the ofces by phone or email and schedule a virtual meeting.
A list of ofce phone numbers is located on page 22.
n ASU ofces are working to transition from paper to digital forms
and processes that can be completed virtually.
››› If a virtual meeting is not possible, ASU faculty, staff and
students must follow the institutional protocols:
n Make an appointment to meet with someone in person to minimize the number of
people waiting in line.
n For the following ofces, appointments should be made using the Hornet Q app
(www.alasu.edu/cost-aid/hornetq): Financial Aid, Student Accounts and Records
n Students served through ACES or the Advisement Center must make an advising
appointment by using the Navigate Appointment link found in their ASU emails sent from
their assigned advisor.
››› Please note the following ofce specic information:
n Information sessions will be held virtually including Entrance Counseling Groups, Master
Promissory Note Sessions, Parent Information Sessions about PLUS loans, and Meet &
Greet with Financial Aid Counselors, etc.
n In-person meetings are by appointment only using the Hornet Q app.
DIVERSITY AND INTERNATIONAL AFFAIRS
n Schedule an appointment with
Diversity and International Affairs by
scanning or clicking this QR Code: