Representative
Information
Representatives who help
consumers apply (such as
internet company agents,
state and Tribal partners,
etc.) are required to register
in the Representative
Accountability Database
(RAD) and must enter their
Representative ID here.
28. What is your Representative ID?
-·
1
1
If
■
Universal Service
Ii
■■
Administrative Co.
FCC FORM 5645
Affordable Connectivity Program
Application Form
Universal Service Administrative Company | www.ACPbenefit.org
Need help? Call the ACP Support Center at 1-877-384-2575
Page 8 of 8
Privacy Act Statement
This Privacy Act Statement explains how we are going to use the personal information you are entering into this form.
The Privacy Act is a law that requires the Federal Communications Commission (FCC) and the Universal Service Administrative
Company (USAC) to explain why we are asking individuals for personal information and what we are going to do with this information
after we collect it.
Authority: 47 U.S.C. §254; 47 U.S.C. §1752; 47 CFR Part 54, Subparts E, P, and R
.
Purpose: We are collecting this personal information so we can verify your identity and that you qualify for the Lifeline program or
similar programs that use income or consumer participation in certain government benefit programs as eligibility criteria, such as the
Affordable Connectivity Program. We access, maintain and use your personal information in the manner described in the Lifeline
System of Records Notice (SORN), FCC/WCB-1, and the Affordable Connectivity Program SORN, formerly known as the Emergency
Broadband Benefit Program SORN, FCC/WCB-3, both available at https://www.fcc.gov/managing-director/privacy-transparency/
privacy-act-information#systems/.
Routine Uses: We may share the personal information you enter into this form with other parties for specific purposes, such as:
• With contractors that help us operate the Lifeline program and similar programs that use income or consumer participation
in certain government benefit programs as eligibility criteria, such as the Affordable Connectivity Program;
• With other federal and state government agencies and Tribal agencies that help us determine your Lifeline eligibility and
eligibility for similar programs that use income or consumer participation in certain government benefit programs as
eligibility criteria, such as the Affordable Connectivity Program;
• With the telecommunications companies and broadband providers that provide you Lifeline service and service under a
similar program that uses income or consumer participation in certain federal benefit programs as eligibility criteria, such as
the Affordable Connectivity Program;
• With other federal agencies or to other administrative or adjudicative bodies before which the FCC is authorized to appear;
• With appropriate agencies, entities, and persons when the FCC suspects or has confirmed that there has been a breach of
information; and
• With law enforcement and other officials investigating potential violations of Lifeline and other program rules.
A complete listing of the ways we may use your information is published in the Lifeline SORN and the Affordable Connectivity
Program SORN (formerly known as the Emergency Broadband Benefit Program SORN) described in the
"Purpose" paragraph of this statement.
Disclosure: You are not required to provide the information we are requesting, but if you do not, you will not be eligible to
receive Lifeline services under the Lifeline Program rules, 47 C.F.R. Part 54, Subpart E, or benefits under the Affordable
Connectivity Program rules, 47 C.F.R. Part 54, Subpart P and R.
• Empowering consumers to choose the service plan that best meets their needs (including a plan they may already be on);
• Ensuring consumers have access to supported internet services regardless of their credit status;
• Prohibiting companies from excluding consumers with past due balances or prior debt from enrolling in the program;
• Preventing consumers from being forced into more expensive or lower quality plans in order to receive the ACP;
• Reducing the potential for bill shock or other financial harms;
• Allowing ACP recipients to switch companies or internet service offerings; and
• Providing a dedicated FCC process for ACP complaints at https://consumercomplaints.fcc.gov.
How Does the ACP Protect Consumers?
The rules protect Affordable Connectivity Program recipients by: