1424 (Design date 03/18) - Page 1© COMMONWEALTH OF AUSTRALIA, 2018
Refund request
Form
1424
Department of Home Affairs
Am I eligible for a refund?
Refunds can only be paid in limited circumstances. A reference
to these circumstances can be found at Questions 20–23 of
this form.
Generally a refund request can only be made by the person
shown as the ‘payer’ on the receipt. If you are not the original
‘payer’ and you wish to request a refund on their behalf, then
Question 17 of this form must be completed.
How do I request a refund?
Complete and sign this form. Prior to submitting this form for
assessment you should ensure that you have filled out all of
the necessary questions, signed and dated the declaration and
attached all supporting documentation. If you do not
complete all the required details, there may be a delay in
receiving your refund, if deemed eligible.
What supporting documentation do I need to provide?
• Clear and well supported reasons for requesting a refund.
Attach any supporting documents or statements.
• A certified copy of the payer’s death certificate, in the
event that death occurred prior to an application decision.
Supporting documentation of your relationship to the
payer, such as a marriage certificate, birth certificate, letter
of probate, certified copy of the payer’s will nominating
you as a beneficiary, or a completed/witnessed Statutory
Declaration declaring that there is no payer letter of probate
or will.
• If your application was lodged over the internet, a bank
statement, clearly listing the name on the account and
the payment, must be provided. Do not show credit card
number on-line or via email.
• If your application was lodged at a counter or by mail,
attach the original receipt. If you do not have the original
receipt you must attach a Statutory Declaration, declaring
that you have either lost or misplaced the receipt and that
you have not used the receipt to lodge a further application.
Where do I send the completed form?
Send the completed form and all supporting documentation
to your nearest office of the Department of Home Affairs (the
Department) for processing.
The address and/or contact details provided in this form will
be used to seek additional information, where required.
How long will the refund take?
There is no standard time for processing refund requests.
Each claim must be individually assessed under relevant
administrative or legislative authority.
How will the refund be made?
If the refund request is successful, you will be paid the
approved amount directly to the bank account used to make
the original payment. The method of payment preferred by the
Department is electronic funds transfer (EFT). Alternatively,
depending on your location, the Department may make the
refund by another payment method.
Review rights
There is no right of merits review of the assessment when an
application for a refund is declined.
Important information about privacy
Your personal information is protected by law, including the
Privacy Act 1988. Important information about the collection,
use and disclosure (to other agencies and third parties,
including overseas entities) of your personal information,
including sensitive information, is contained in form 1442i
Privacy notice. Form 1442i is available from the Department’s
website www.homeaffairs.gov.au/allforms/ or offices of the
Department. You should ensure that you read and understand
form 1442i before completing this form.
www.homeaffairs.gov.au
Telephone 131 881 during business hours
in Australia to speak to an operator (recorded
information available outside these hours).
If you are outside Australia, please contact
your nearest Australian mission.
Home page
General
enquiry line
Please keep this information page for your reference
