I ~A United
Water for the North West
How to apply for WaterSure
The WaterSure scheme can help you if you have a low-income and your water is supplied by a
water meter. We can help by putting a limit on your charges for water and sewerage services, as
long as you meet the following conditions:
1 Your supply is metered (or you are paying an assessed charge
as we were unable to fit a meter at your property).
2 The person who pays the water bill, or someone else in your
household, receives benefit (the list of qualifying benefits
are shown on the reverse of this sheet) or tax credit; and in
3 There are either:
a) three or more children under the age of 19 living in the
household for whom the person receiving the above benefit
also claims Child Benefit; or
b) you, or someone living in your household has a medical
condition that means they use a lot of extra water.
This year (1st April 2021 to 31st March 2022), the reduced
charges for the WaterSure scheme are:
Water Sewerage Total
Capped charge p.a. £202.84 £222.22 £425.06
If your current charges are more than this, you may be entitled
to pay the reduced charge. Each year we will look at what you
would have paid if your water bill had been calculated on the
amount of water actually used. If this shows that your WaterSure
charges are higher than you would have paid based on your
meter readings, then we will credit your account once a year
with the difference.
Please note: if you are not connected to the public sewer system
for surface water drainage, we will reduce your sewerage charge
How to apply
1 Fill in the application form and return it to us with the
necessary supporting evidence.
If you need help with the form, please phone us.
2 The person named on the water bill should sign the form as
well as the person who receives benefit
or who has a medical condition (if they are not the person
named on the water bill).
3 We’ll reply to you within 10 working days of receipt of your
application to let you know if you’ve met our criteria. We will
contact you if we need any more information.
4 If your application is not successful we will tell
5 If your application is successful, we will apply the WaterSure
tariff to your next bill.
We’re happy to provide this information in large print or
Support when you need it most
We can all benefit from a bit of extra help at some stage in our
lives. This could be due to age, ill health, disability, mental health
problems, financial worries or language barriers.
Registering for Priority Services is free and means you will
benefit from additional services to support your particular
• Braille, large print, ‘talking’ bills and leaflets
• Nominate a carer, family member or friend to speak to us on
• Knock and wait service to give you extra time to answer the
door if you have mobility needs and we need to visit
• Protection from bogus callers with a password protection
• Support for dialysis patients
• Notice of interruptions to your water supply
You can register at unitedutilities.com/priorityservices or call
our team on 0345 072 6093.
Struggling to pay your bill?
If you are having difficulty paying, please call us as soon as
possible on 0800 072 6765.
If you’re on Income Support we may be able to arrange for you
to pay your bill direct from your benefit payments.
United Utilities is the North West s water company. We keep the taps owing and toilets
ushing for seven million customers every day. From Crewe to Carlisle, we work hard
behind the scenes to help your life ow smoothly.
United Utilities Water Limited, Haweswater House, Lingley Mere Business Park, Lingley Green Avenue, Warrington WA5 3LP.
Registered in England and Wales. Registered Number 2366678.