2. Develop educational programs relevant to identified needs
o Organize and conduct direct skill teaching with individuals.
o Evaluate and record the effectiveness of activities through documentation, individual update
meetings and on-going individual support.
3. Routinely monitor client’s health
o Document and report any health related concerns identified by the individual and or their supports.
o Respond immediately to any urgent health issues.
o Ensuring incident reporting and documentation are completed.
4. Assist in meeting the objectives of the care/ strategic plans
o Provide support to individuals in achieving their goals, particularly in the areas of basic life skills,
social interactions, wellness strategies, medication education, monitoring progress and providing
support when problems or crisis arise.
o Liaising, mediating and problem solving issues with individuals and landlords in consultation with
the Rent Supplement Coordinator
o Participate in the evaluation of program goals and objectives, housing outcomes, make
recommendations on changes to current program activities for improved service delivery.
5. Ensure all file management and reporting functions are maintained in a comprehensive and
o Ensure individual contacts are recorded appropriately and in a timely manner utilizing the
Agency’s database program.
o Ensure daily activity summaries are completed.
o Ensure Housing Outcomes for the program are collected and recorded
o Ensure that monthly, annual, and other required reporting documentation are completed.
6. Maintain up-to-date knowledge of: the Mental Health Act, Residential Tenancies Act - 2006 and
related legislation, the structure and personnel of local community support agencies, government
departments, institutions and other groups relevant to the tenant’s needs, population, and trends and
developments in the community that could affect the provision of mental health services.
7. Avails self of opportunities for professional development
o Bring forward training needs and take responsibility for seeking out relevant training opportunities.
o Foster the problem solving approach in daily activities with individuals, family members and
o Participate in workshops and seminars as required.
o Attend and participate in Agency and program meetings as required.
8. Works within the Policies and Procedures of the CMHA Sudbury Branch.
9. Essential Responsibilities and duties:
o Carrying out all duties of the Housing Case Manager position in a moral and ethical manner.
o Being present at the scheduled time of the day ready for the performance of duties.
o Being ready emotionally and physically to perform duties.
o Represent program and agency in a professional manner through embracing and fostering the
CMHA culture, respectful communication and ethical decision making.
o Provides support to volunteers and students and other agency assigned to the program area.
o Substitutes for and assists other agency staff where skills are applicable