Fillable 21-006 Housing Case Manager Job Information Package 22.pdf

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21-006 Housing Case Manager Job Information Package 22.pdf

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JOB INFORMATION PACKAGE:
The following job information package contains information to apply for the
Housing Case Manager position (21-006)
• Full-time Permanent (35 hours/week)
• Various Positions Available
The Job Information Package Contains:
Found at: https://sm.cmha.ca/get-involved/careers/
1. Job Posting
2. Job Description “Housing Case Manager”
3. Instructions on how to apply
The Job Application Package Contains:
Found at: https://sm.cmha.ca/get-involved/careers/
1. Job Application
2. Scenario Questions
3. Applicant Screening Form
Applicants MUST submit the following to be considered for
the Position:
1. Applicant’s Resume & Cover Letter
2. Completion of Job Application
3. Completion of Scenario Questions
4. Completion of Applicant Screening Form
Canadian Mental Health Association-Sudbury/Manitoulin (CMHA-S/M) offers competitive benefits including vacation,
extended health and dental benefits for full-time permanent positions, and a pension plan through HOOPP.
CMHA follows the AODA legislation and support persons with disabilities with accommodations. Please notify us if
you have any accessibility requirements.
CMHA-S/M is a unionized work environment through the Ontario Public Service Employees Union (OPSEU). The
Canadian Mental Health Association operates within a Total Quality Management model.
Personal information submitted will be used for the purpose of determining suitability for this/these positions only. All
applicants are thanked for their interest; however, only those selected for an interview will be contacted.
Canadian Mental Health Association is an equal opportunity employer.
POSTING (21-006): Housing Case Manager (may include weekday/weekend/evenings)
If you want to work with a community leader in mental health and addictions services, then
come work with us!
As a recovery-oriented and people focused organization, we utilize evidence-based and best
practices, through a psychosocial rehabilitation approach. We are proud of our positive and fair
work- place culture, where staff have opportunities for learning and development. We value staff
and offer work-life balance with a generous vacation package, benefits and pension plan.
We are looking for motivated team players with a desire to make a difference!
RESPONSIBILITY:
Reporting to the Coordinator, Housing Case Management, the Housing Case Manager provides
housing supports to individuals living with mental health and/or substance use concerns to
reduce the risk of homelessness, crisis or hospitalization and improve well-being. Working
within the framework of a client directed rehabilitation model, staff provide assistance to
individuals in obtaining housing, enhancing instrumental activities of daily living skills,
developing wellness strategies and maintaining their living environment. Housing Case
Managers can provide support in area-specific streams such as the justice system,
homelessness sector and/or transitions from hospital.
QUALIFICATIONS:
Education requirements:
Completion of a 2 year Diploma or Degree in a health or social services discipline.
Language requirements:
Fluency in English is essential. Advanced conversational French is essential for 50% of these
positions. Priority will be given to candidates who are bilingual in French and English as per our
French Language Service Plan.
Professional Designation/Certification (one of the following are required):
1. Registration, in good standing, with a regulating professional body (e.g. OCSWSSW); or
2. Certification, in good standing, with a professional certifying organization* within health
or social service fields (e.g. CPRRP from PSR Canada); or
3. Working towards registration or certification in one of the above within 6 months of hire
*Organization must have a written code of ethics, core values and standards that are consistent with
those of CMHA-S/M. Certification must require members to meet a core set of competencies, have a
requirement for continuous learning to maintain certification and be approved by CMHA-S/M.
Experience: Minimum one year experience in related position
Other:
• Reliable vehicle required
• Proficiency with Microsoft Office software required
*SALARY:
Bachelor
Annually, Step 2: $45,992.13 – Step 5: $54,026.03
Hourly, Step 2: $25.23 - Step 5: $29.68
Diploma
Annually, Step 2: $41,419.96 – Step 5: $48,729.36
Hourly, Step 2: $22.76 - Step 5: $26.77
*Successful candidates for this position will start at Step 2 of the salary grid.
UNION MEMBERSHIP: This position is included within the collective bargaining unit, (Ontario
Public Service Employees Union, Local 666).
All employees are eligible to participate in the Healthcare of Ontario Pension Plan (HOOPP), a
defined benefit pension plan. We offer a comprehensive group benefit plan for full-time
permanent positions.
LOCATION: 111 Elm St., Suite 100, Sudbury
TO APPLY:
Please complete the employment package available at: https://sm.cmha.ca/get-
involved/careers/ and submit to Lisa Schutt, Human Resources by:
EMAIL: recruitment@cmha-sm.on.ca
Please put the recruitment number in the subject line
FAX: 705-675-7247 Attention to: Lisa Schutt, HR (Confidential)
DEADLINE: Applications will be accepted until all positions are filled.
INTERVIEWS: TBD
TROUSSE DE CANDIDATURE :
La présente trousse de candidature contient des renseignements sur la marche à suivre
pour faire demande du post: gestionnaire de cas, Logement (21-006)
• À temps plein, permanent (35 heures à chaque semaine)
• Divers postes sont offerts
Documents d’information :
Consultés à : https://sm.cmha.ca/get-involved/careers/
1. l’avis d’emploi
2. la description du poste de gestionnaire de cas, Logement (en anglais
seulement)
3. la marche à suivre pour faire demande
Documents de mise en candidature :
Consultés à : https://sm.cmha.ca/get-involved/careers/
1. le formulaire de demande d’emploi
2. des questions fondées sur un scénario
3. le formulaire de présélection
Tous les candidats DOIVENT soumettre les documents suivants :
1. curriculum vitae et lettre de présentation
2. demande d’emploi dûment remplie
3. réponses aux questions fondées sur un scénario
4. formulaire de présélection dûment rempli
L’Association canadienne pour la santé mentale – Sudbury/Manitoulin (ACSM – S/M) offre des avantages sociaux
concurrentiels, y compris des vacances, une assurance maladie complémentaire, une assurance dentaire (À temps
plein, permanent) et un régime de pension par l’entremise du Healthcare of Ontario Pension Plan (HOOPP).
L’ACSM conforme à la Loi sur l’accessibilité pour les personnes handicapées de l’Ontario (LAPHO) et fournit un
soutien aux personnes handicapées. S’il vous plaît, informez-nous de vos exigences en matière d’accessibilité.
L’ACSM – S/M est un milieu de travail syndiqué par l’entremise du Syndicat des employées et employés de la
fonction publique de l’Ontario (SEFPO).
L’Association canadienne pour la santé mentale fonctionne parmi un modèle de la gestion de la qualité totale. Les
renseignements personnels fournis seront utilisés pour la détermination d’aptitude pour remplir le poste.
Merci à tous les candidats et candidates pour l’intérêt. Seulement ceux et celles qui seront
choisis pour une entrevue seront contactés. L’ACSM applique une politique au principe d’équité en emploi.
AFFICHAGE (21-006) : Gestionnaire de cas, Logement (peut inclure les jours de semaine,
les fins de semaine et les soirées)
RESPONSABILITÉS :
Sous la direction du coordonnateur ou de la coordonnatrice, Gestion de cas - Logement, le ou
la titulaire de ce poste offrira du soutien au logement aux personnes vivant avec des problèmes
de santé mentale ou de toxicomanie afin de réduire le risque de sans-abrisme, de situations de
crise ou d’hospitalisation et d’améliorer la qualité de vie. Dans le cadre d’un modèle de
réadaptation dirigée par le client, les membres du personnel aident les clients à se trouver un
logement, à perfectionner leurs aptitudes à la vie quotidienne, à élaborer des stratégies de
mieux-être et à maintenir un milieu de vie stable. Les Gestionnaires de cas, Logement peuvent
fournir du soutien dans des domaines spécifiques, comme le système de justice, le secteur des
sans-abri et/ou les transitions de l’hôpital.
QUALIFICATIONS :
Exigences en matière d’éducation :
• Obtention d’un diplôme de deux ans ou d’un baccalauréat dans une discipline de la
santé ou des services sociaux
Exigences linguistiques :
La maîtrise de l’anglais est requise. Le français conversationnel avancé est essentiel pour 50 %
des postes de gestionnaire de cas. La priorité sera accordée aux candidats bilingues en
français et en anglais, conformément à notre plan de services en français.
Désignation professionnelle/certification (options) pour les postes permanents:
1. Inscription, en règle ou admissible à l’inscription auprès d’un organismeprofessionnel de
réglementation (p. ex. Ordre des travailleurs sociaux et des techniciens en travail social
de l’Ontario).
2. Certification, en règle, ou admissible à l’inscription auprès d’un organisme de
certification professionnel* dans les domaines de la santé ou des services sociaux (ex.
CPRRP de PSR Canada).
3. Obtention d’une adhésion ou d’une reconnaissance professionnelle dans les 6 mois qui
suivent l’embauche.
*L’organisation doit exercer un code de déontologie écrit, des valeurs fondamentales et des normes qui
sont conformes à celles de la certification de l’ACSM. Les membres doivent satisfaire à un ensemble de
compétences de base, avoir une exigence d’apprentissage continu pour maintenir la certification et être
approuvé par l’ACSM-S/M.
Expérience : Minimum d’un an d’expérience dans un poste connexe.
Autres exigences :
• Accès à un véhicule fiable.
• Maîtrise des logiciels Microsoft Office
*SALARIALE :
Baccalauréat
par année, Step 2: 45,992.13 $ – Step 5: 54,026.03 $ l’heure, Step 2: 25.23 $- Step 5: 29.68 $
Diplôme
par année, Step 2: 41,419.96 $ – Step 5: 48,729.36 $ l’heure, Step 2: 22.76 $ - Step 5: 26.77 $
*Les candidats retenus pour ce poste débuteront au niveau 2 de la grille salariale.
ADHÉSION SYNDICALE: ce poste est inclus dans l'unité de négociation collective (Syndicat
des employés de la fonction publique de l'Ontario, section locale 666).
Nous offrons un plan-bénéfice de groupe complet. Tous les employés peuvent participer au
régime de retraite à prestations déterminées de Healthcare of Ontario Pension Plan (HOOPP).
EMPLACEMENT: 111, rue Elm, bureau 100, Sudbury
POUR FAIRE UNE DEMANDE : Veuillez remplir la trousse de candidature disponible à
http://sm.cmha.ca/get-involved/careers/
et la faire parvenir à l’attention des Ressources
humaines :
Par courriel: recruitment@cmha-sm.on.ca
Veuillez inscrire le numéro de recrutement dans la
ligne d’objet
Par télécopieur: 705-675-7247 parvenir à l'attention du Lisa Schutt ressources humaine
(CONFIDENTIEL)
DATE LIMITE : Les demandes d’emploi seront acceptées jusqu'à ce que toutes les positions
soient occupées.
DATE D’ENTREVUES : à confirmer
Housing Case Manager
INCUMBENT: TBD
REPORTS TO: Coordinator, Housing Case
Management
PROGRAM: Housing
APPROVED BY: Director, Programs and
Planning
DATE APPROVED/REVISED: February, 2021
HOURS: 35 hours/week
POSITION SUMMARY:
Under the direction of the Coordinator, Housing Case Management, provides case management supports
for individuals living with mental health and/or substance use concerns to reduce risk of homelessness,
crisis and improve well-being. Working within the framework of a client directed rehabilitation model,
staff provide assistance with obtaining housing, instrumental activities of daily living, developing care
plans, maintaining wellness and connection to community resources. Housing Case Managers can
provide support in area-specific streams such as the justice system, homelessness sector and/or transitions
from hospital.
ESSENTIAL JOB RESPONSIBILITIES:
1. Provides support to individuals to assist in their recovery and rehabilitation
o Provide housing case management support to individuals in the Mental Health and Justice Rent
Supplement programs.
o Works collaboratively with the shelter and justice programs to support individuals in meeting their
goals, including obtaining housing, release from custody or mental health court diversion plans.
o Provides assistance with instrumental activities of daily living skills
o Provides direct, hands-on support with maintaining living environment including skill teaching
with decluttering, addressing infestation issues, organization and developing routines.
o Building rapport with all individuals for support services identified in their goal focused Care
Plans and ensuring it is delivered in a safe, timely and effective manner.
o Assisting individuals in determining priorities and developing a plan on how these priorities will
be carried out.
o Development of Personal Support Plans to identify wellness strategies
o Advocacy with individuals
o Co-ordinating involvement of other agency staff and outside resources, working towards the best
interests of the individual and opportunities to connect as a member of the community
o Ensuring individuals support addresses outcomes or goals as derived from the individual’s
support plan.
o Assessing readiness for change and identifying areas in need of development in the living,
learning, working and social environments as appropriate
o Planning for rehabilitation interventions by reviewing readiness assessment results and
determining case management referral
o Ensuring that all individuals have a discharge plan to support their ability to transition.
2. Develop educational programs relevant to identified needs
o Organize and conduct direct skill teaching with individuals.
o Evaluate and record the effectiveness of activities through documentation, individual update
meetings and on-going individual support.
3. Routinely monitor client’s health
o Document and report any health related concerns identified by the individual and or their supports.
o Respond immediately to any urgent health issues.
o Ensuring incident reporting and documentation are completed.
4. Assist in meeting the objectives of the care/ strategic plans
o Provide support to individuals in achieving their goals, particularly in the areas of basic life skills,
social interactions, wellness strategies, medication education, monitoring progress and providing
support when problems or crisis arise.
o Liaising, mediating and problem solving issues with individuals and landlords in consultation with
the Rent Supplement Coordinator
o Participate in the evaluation of program goals and objectives, housing outcomes, make
recommendations on changes to current program activities for improved service delivery.
5. Ensure all file management and reporting functions are maintained in a comprehensive and
timely manner
o Ensure individual contacts are recorded appropriately and in a timely manner utilizing the
Agency’s database program.
o Ensure daily activity summaries are completed.
o Ensure Housing Outcomes for the program are collected and recorded
o Ensure that monthly, annual, and other required reporting documentation are completed.
6. Maintain up-to-date knowledge of: the Mental Health Act, Residential Tenancies Act - 2006 and
related legislation, the structure and personnel of local community support agencies, government
departments, institutions and other groups relevant to the tenant’s needs, population, and trends and
developments in the community that could affect the provision of mental health services.
7. Avails self of opportunities for professional development
o Bring forward training needs and take responsibility for seeking out relevant training opportunities.
o Foster the problem solving approach in daily activities with individuals, family members and
community supports.
o Participate in workshops and seminars as required.
o Attend and participate in Agency and program meetings as required.
8. Works within the Policies and Procedures of the CMHA Sudbury Branch.
9. Essential Responsibilities and duties:
o Carrying out all duties of the Housing Case Manager position in a moral and ethical manner.
o Being present at the scheduled time of the day ready for the performance of duties.
o Being ready emotionally and physically to perform duties.
o Represent program and agency in a professional manner through embracing and fostering the
CMHA culture, respectful communication and ethical decision making.
o Provides support to volunteers and students and other agency assigned to the program area.
o Substitutes for and assists other agency staff where skills are applicable
Qualifications
o Completion of a 2 year Diploma or Degree in a health or social services discipline.
o Minimum one year experience in related position
o Registration, in good standing, with a regulating professional body (e.g. OCSWSSW), or
working towards registration; or
Certification, in good standing, with a professional certifying organization* within health or
social service fields (e.g. CPRRP from PSR Canada), or working towards certification
o Proficiency in both official languages is essential for 50% of these positions.
o Reliable vehicle required
o Proficiency with Microsoft Office software required
o Knowledge of Mental Health legislation, Occupational Act: Health & Safety, Ontario Human
Rights Code, Residential Tenancies Act
o Understanding of Privacy legislation and Bill 168
o Knowledgeable of community agencies and resources
*Organization must have a written code of ethics, core values and standards that are consistent with those of
CMHA-S/M. Certification must require members to meet a core set of competencies, have a requirement for
continuous learning to maintain certification and be approved by CMHA-S/M.
The following competencies are required for this position:
Teamwork and
Collaboration
contributions and responsibilities. Speaks of team members in positive terms. Is
Coping
conflict, hazardous conditions, personal rejection, hostility or time demands.
Assertiveness
accurately communicate to others regardless of their status or position.
Perceptivity
and understanding of others feelings, need, values and opinion; to be sensitive to and
aware of personality differences and conflicts.
Interaction
simultaneously building credibility and rapport.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related
duties as assigned to meet the ongoing needs of the organization
Succursale de Sudbury /Manitoulin Branch
111, rue Elm Street, Suite/local 100
Sudbury, ON P3C 1T3
Tel./tél.: 705-675-7252
Fax/téléc.: 705-675-7247
CMHA Sudbury/Manitoulin
Employment Application
Page 1
EMPLOYMENT APPLICATION
Position being applied for Date available to begin work
PERSONAL DATA
Last name Given name(s)
Address: Street Apt. No. Home Telephone Number
Province Postal Code Bus. Telephone Number
Languages spoken
Yes No
Yes
No
City
Email Address
Languages written
Are you legally eligible to work in Canada?
Are you willing to relocate in Ontario?
Preferred Location:
To determine your qualifications for employment, please provide below and on the reverse,
information related to your academic and other achievements including volunteer work, as well as
employment history. Additional information may be attached on a separate sheet.
EDUCATION
SECONDARY SCHOOL BUSINESS OR TRADE SCHOOL
Highest grade or level completed
Name of program
Length of program
License, certificate or diploma awarded?
Yes
No
Type
COMMUNITY COLLEGE: Diploma / Degree awarded:
Y
es
No Honours
Name of Program
UNIVERSITY: Diploma / Degree awarded:
No
H
onours
Name of Program
Major Subject
Other courses, workshops, seminars
Major Subject
Y
es
Length of
Program
Length of
Program
1 Year
2 Years
2+ Years
3 Years
4 Years
4+ Years
Succursale de Sudbury /Manitoulin Branch
111, rue Elm Street, Suite/local 100
Sudbury, ON P3C 1T3
Tel./tél.: 705-675-7252
Fax/téléc.: 705-675-7247
CMHA Sudbury/Manitoulin
Employment Application
Page 2
EMPLOYMENT APPLICATION
WORK RELATED SKILLS
Describe any of your work related skills, experience, or training that relate to the position being applied for.
EMPLOYMENT HISTORY
Job Title(s)
Name of present / last employer Name of Supervisor
Address of employer Phone
Type of Business
Functions / Responsibilities
Period of employment (includes leaves of absence related to maternity / parental leave, Worker’s
Compensation claims, disability, or human rights complaints)
From To
Reason for leaving (do not include leaves of absence related to maternity / parental leave, Worker’s
Compensation claims, disability, or human rights complaints)
Job Title(s)
Name of previous employer Name of Supervisor
Address of employer Phone
Type of Business
Functions / Responsibilities
Period of employment (includes leaves of absence related to maternity / parental leave, Worker’s
Compensation claims, disability, or human rights complaints)
From To
Succursale de Sudbury /Manitoulin Branch
111, rue Elm Street, Suite/local 100
Sudbury, ON P3C 1T3
Tel./tél.: 705-675-7252
Fax/téléc.: 705-675-7247
CMHA Sudbury/Manitoulin
Employment Application
Page 3
EMPLOYMENT APPLICATION
Reason for leaving (do not include leaves of absence related to maternity / parental leave, Worker’s
Compensation claims, disability, or human rights complaints)
Job Title(s)
Name of present / last employer Name of Supervisor
Address of employer Phone
Type of Business
Functions / Responsibilities
Period of employment (includes leaves of absence related to maternity / parental leave, Worker’s
Compensation claims, disability, or human rights complaints)
From To
Reason for leaving (do not include leaves of absence related to maternity / parental leave, Worker’s
Compensation claims, disability, or human rights complaints)
REFERENCES
For employment references may we approach:
Your present / last employer? Yes No
Your former employer(s)? Yes No
List references if different than above.
1.
2.
3.
I hereby declare that the foregoing information is true and complete to my knowledge. I understand that a
false statement may disqualify me from employment, or cause my dismissal.
Signature
Date
Succursale de Sudbury /Manitoulin Branch
111, rue Elm Street, Suite/local 100
Sudbury, ON P3C 1T3
Tel./tél.: 705-675-7252
Fax/téléc.: 705-675-7247
CMHA Sudbury/Manitoulin
Scenario Questions
Page 1
Please use this page if you have any information that you could not fit into the form above.
Succursale de Sudbury /Manitoulin Branch
111, rue Elm Street, Suite/local 100
Sudbury, ON P3C 1T3
Tel./tél.: 705-675-7252
Fax/téléc.: 705-675-7247
CMHA Sudbury/Manitoulin
Scenario Questions
Page 1
SCENARIO QUESTIONS
HOUSING CASE MANAGER
1.
CMHA services are offered through a Psychosocial Rehabilitation (PSR) approach. An
integral part of rehabilitation is building a relationship with the individual receiving services.
Please describe how you would establish a relationship and engage with individuals using
PSR.
Definition of the Housing Case Management Program:
The program provides housing support for those individuals requiring housing support in the
community. The goal of the Housing Case Management Program is to support individuals with
maintaining and sustaining their housing, thereby reducing the risk of homelessness. The
program provides individual support for 3-4 months in the person’s living environment and
provides linkages/ navigation to community resources.
Please answer the following questions:
Succursale de Sudbury /Manitoulin Branch
111, rue Elm Street, Suite/local 100
Sudbury, ON P3C 1T3
Tel./tél.: 705-675-7252
Fax/téléc.: 705-675-7247
CMHA Sudbury/Manitoulin
Scenario Questions
Page 2
SCENARIO QUESTIONS
2.
Please reflect on a time when you were working as part of a team and integrating the work
of others was important. Describe what your role was and why it was important to integrate
others’ work. What were some of the learnings or outcomes of the experience?
3.
Pat Deegan describes how to support clients and their choice. Sh
e references the Supporting
Client Choice Continuum that identifies a way to help people while responding in a way that
supports recovery (recovery-oriented). Please describe your understanding of this approach.
Please give a specific example (real or imagined) that illustrates a decision made that has taken
into account this continuum.
Succursale de Sudbury /Manitoulin Branch
111, rue Elm Street, Suite/local 100
Sudbury, ON P3C 1T3
Tel./tél.: 705-675-7252
Fax/téléc.: 705-675-7247
JOB APPLICATION SCREENING
Date:
Please complete the following information.
Name:
JOB COMPETENCIES
EDUCATIONAL PREPARATION
What is your highest level of Education?
LANGUAGE CAPACITIES
Are you bilingual (English and French)
Do you speak another language along with English or French?
If so, indicate which language.
EXPERIENCE AND KNOWLEDGE (PAID ONLY)
Do you have at a minimum 1 year experience working with people who have a serious
mental illness?
Do you have experience working with people with a serious mental illness in their home of
place of shelter?
Do you have experience working with individuals who are homeless?
Do you have experience intervening with individuals who are in crisis and/or suicidal?
Do you have experience working with people who have substance use disorder?
Are you knowledgeable of community resources in Sudbury/Manitoulin?
Are you knowledgeable of pertinent legislation affecting clients? (e.g. Mental Health Act,
Ontario Works, Tenant Protection Act?)
Do you have experience in advocating for individuals within the Mental Health, Criminal
Justice, and Social Service systems?
Do you have experience in community development and community education?
Are you able to assess client needs and develop service plans that respond to client
needs and preferences?
Have you demonstrated the ability to work effectively with a wide variety of professionals?
Page 1
CMHA Sudbury/Manitoulin
Job Application Screening
Grade 12 - GED
Certificate
Diploma
Degree Master's Degree
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
EXPERIENCE AND KNOWLEDGE (PAID ONLY) Continued.
Are you interested in working as part of a team?
Are you able to work independently in a non-structured environment?
Are you able to work flexible hours?
Do you have a strong belief in a client directed practice?
Do you have a non-judgmental attitude towards individuals who choose alternative
lifestyles?
Have you demonstrated the ability to establish and maintain good working relationships
with clients, colleagues, and the community at large?
Do you have a valid Canadian class G driver’s license?
Note: Misrepresentation shall disqualify you from employment or be considered just cause for dismissal.
Signature:
Date:
Page 2
CMHA Sudbury/Manitoulin
Job Application Screening
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
P
lease submit this application along with your cover letter and resume to
Human Resources by:
*Email: recruitment@cmha-sm.on.ca
Fax: 705-675-7247 Attention to: HR (Confidential)
*Please put the recruitment number in the subject line
JO
B APPLICATION SUBMISSION INSTRUCTIONS
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