22Independent Police Complaints Commission Statutory Guidance - May 2015
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3.26 Depending on the circumstances, off-duty conduct may fall within the Police
Reform Act 2002. If the complaint is about conduct which, if proved, discredits the
police service or undermines public conﬁdence in it then it may be recorded under
the Police Reform Act 2002.
Complaints about discriminatory behaviour
3.27 It is important that the police service is seen to police a diverse society and
community fairly. People may belong to one or more minority groups, but this
should not have a negative effect on the service they receive from the police.
3.28 People from minority groups may be reluctant to express their belief that a problem
they have experienced is rooted in discriminatory attitudes. This may, for example,
be because a complainant is reluctant to disclose his or her sexuality or to disclose a
mental health problem for fear that this may affect the investigator’s attitude to the
merit of a complaint. To overcome this, people dealing with complaints should
encourage complainants to explain why they think a person serving with the
police behaved the way that he or she did and demonstrate a willingness to
accept and investigate this aspect of the allegation.
3.29 In addition to training on processes, people dealing with complaints should receive
speciﬁc formal and informal training to develop their ability to identify discrimination.
This training should stress that discrimination is not always overt, and that it can
be necessary to look at all the circumstances of a particular case in order to see
Direction and control
Operational management decisions
directed to the police force – including
force-wide crime initiatives and the
making of general strategic decisions
about how certain police powers
should be exercised.
The drafting of operational policing
policies and the process leading to
Organisational decisions – including
decisions about the conﬁguration and
organisation of policing resources, where
ofﬁcers or police staff should be located,
how they should be managed, and what
equipment should be procured for them.
General policing standards in the force.
The making of a speciﬁc decision
on the deployment of ofﬁcers for a
particular investigation or operation.
The decision to (or not to) arrest and
prosecute a particular suspect for a
Decisions about the deployment
of a particular tactic on a particular
occasion, and the use of that tactic.
The application of force policies, in
particular, circumstances where the
application of the policy involves an
ofﬁcer exercising their discretion.
Day-to-day operational decisions
made in response to a particular set
of circumstances that have arisen.