Location of Improvement (Department, Unit/Division): __________________________________________________________________________
Improvement Team: ____________________________________________________________________________________________________
Date: ______________________________
Process Improvement Tool Used: Kaizen Mini-Kaizen 7/8 Wastes 5S A3 5 Why’s Other: ___________
No Formal Tool Used
BEFORE AFTER
Describe the waste/problem area: Describe the improvement made:
PROCESS IMPROVEMENT REPORTING FORM
Process improvements that were made (select all that apply):
COST MEASURES CYCLE AND TIME MEASURES
Cost savings Less processing time
Labor savings
Increased revenue PRODUCT MEASURES
Return on investment (ROI) More customers needing/requesting service
Less customers needing/requesting service
PROCESS COMPLEXITY MEASURES More units produced
Less process steps (tasks) Less units waiting for processing
Less handoffs More submissions that are complete
Less decisions Rework percentage decreased
Less delays/waits Less staff working on a process
Less area (square feet) per process
QUALITY MEASURES Less injuries per process
More customer satisfaction Less Work In Progress (WIP)
More employee satisfaction
More percent complete and accurate VALUE MEASURES
Less defects/errors More value added time
Less non-value added time
8 WASTE MEASURES
Less defects (defects, errors, mistakes)
Less overproduction (more products/services produced than needed)
Less waiting (people, parts, systems, facilities wait for a prior step to
be completed)
Less non-utilized staff creativity (employees skills/abilities not taken
advantage of)
Less transportation (unnecessary movement of materials and information)
Less inventory (unnecessary storage of materials)
Less motion (movement of people that does not add
value to product/service)
Less extra processing (higher quality product/service produced or elaborate/
expensive method used than is needed)