1208 (Design date 12/19) - Page 3© COMMONWEALTH OF AUSTRALIA, 2019
Important – change of personal/passport details
If you wish to change any details after you lodge your application,
including your passport details, or if you wish to withdraw the
application, please take one of the following steps:
• email firstname.lastname@example.org
• change your information via your ImmiAccount
(online lodgement only)
• submit form 929 Change of address and/or passport details.
Your Work and Holiday visa application is linked to the passport
number provided in your application. If you are granted a
visa, but do not provide the Department with the details
of any new passport you use to travel to Australia, you
will experience significant delays at the airport and could
be denied permission to board your plane.
A person gives immigration assistance to you if he or she uses, or
claims to use, his or her knowledge or experience in migration
procedure to assist you with your visa application, request for
ministerial intervention, cancellation review application,
sponsorship or nomination.
In Australia a person may only lawfully give immigration
assistance if he or she is a registered migration agent or is exempt
from being registered. Only registered migration agents may
receive a fee or reward for providing immigration assistance.
If an unregistered person in Australia, who is not exempt from
registration, gives you immigration assistance they are
committing a criminal offence and may be prosecuted.
Migration agents in Australia
Migration agents in Australia must be registered with the Office
of the Migration Agents Registration Authority (Office of the
MARA) unless they are exempt from registration.
Migration agents outside Australia
Migration agents who operate outside Australia do not have to be
registered. The Department may give some overseas agents an
ID number. This number does not mean that they are registered.
Note: Some Australian registered migration agents operate
Migration agent information
A migration agent is someone who can:
• advise you on the visa that may best suit you;
• tell you the documents you need to submit with your
• help you fill in the application and submit it; and
• communicate with the Department on your behalf.
If you appoint a migration agent, the Department will assume
that your migration agent will be your authorised recipient,
unless you indicate otherwise.
Your migration agent will be the person with whom the
Department will discuss your application and from whom it will
seek further information when required.
You are not required to use a migration agent. However, if you
use a migration agent, the Department encourages you to use a
registered migration agent. Registered agents are bound by the
Migration Agents Code of Conduct, which requires them to act
professionally in their clients’ lawful best interests.
Information on migration agents, including a list of registered
migration agents, is available on the Office of the MARA website
You can also access information about migration agents on the
Department’s website www.homeaffairs.gov.au
The following people do not have to be a registered migration
agent in order to provide immigration assistance, but they must
not charge a fee for their service:
• a close family member (spouse, de facto partner, child, parent,
brother or sister);
• a member of parliament or their staff;
• an official whose duties include providing immigration
assistance (eg. a Legal Aid provider);
• a member of a diplomatic mission, consular post or
Appointing a migration agent/exempt person
To appoint a migration agent/exempt person you should complete
Part F – Options for receiving written communications.
Your migration agent/exempt person should complete form 956
Advice by a registered migration agent/exempt person of
providing immigration assistance.
Form 956 is available from the Department’s website
Options for receiving written communications
If you do not appoint a migration agent/exempt person you may
still authorise another person, in writing, to receive written
communications on your behalf. This person is called the
Authorised recipient information
All written communication about your application will be sent to
your authorised recipient, unless you indicate that you wish to
have health and/or character information sent directly to you.
The Department will communicate with the most recently
appointed authorised recipient as you may only appoint one
authorised recipient at any time for a particular application.
You will be taken to have received any documents sent to that
person as if they had been sent to you.
To appoint an authorised recipient you should complete:
• Part F –
Options for receiving written communications; and
• form 956A Appointment or withdrawal of an authorised
Note: Migration agents/exempt persons do not need to complete
Form 956A is available from the Department’s website